Support

Ask whoever sent it to resend it: they can do that from their account, and it is the same pint, not a new one. If you attached the pint to an email address when you first opened it, sign in and it will be there under your pints.

The code is only live for three minutes after you tap Redeem, and it rotates every thirty seconds. Tap Redeem again and show them the fresh one. Nothing has been spent: a code that failed has not cost you the pint.

Then it was poured. If that was not you, whoever else had the link used it, which is why the link should only go to the person it is for. Email us with the link and we will look at when and where it happened.

Your pint is safe and does not expire. Taprooms pause for all sorts of reasons and usually come back. If a brewery closes for good with your pint outstanding, tell us and we will work it out with them.

It shows the brewery's name, not ours. Each payment is created on the brewery's own Stripe account, which makes them the merchant. If the name still does not look right, check the receipt we emailed you: it names the brewery and the taproom.

We do not hold the money, so we cannot refund you directly. Email us with the order number from your receipt and we will take it up with the brewery, who can refund it from their side.

Sign in, open the gift under your pints, change the address, and send it again. The pint itself does not change.

Choose "Give me a link" at the recipient step and you get a link to text yourself. Sending texts from our end is coming, but it is not here yet and we would rather not promise it.

Check the taproom selector at the top of the bar app is set to the bar you are standing in. A pint sold under per-taproom terms can only be poured where it was bought, and the app will say which one it belongs to.